We are proud of what we offer at The Haven. However, we are always seeking ways to improve the service we provide to our residents and therefore the opinions of residents, relatives and stakeholders are important.
Being attentive to the thoughts of residents, relatives and stakeholders enables us to identify where,
if any, improvements are necessary.
We encourage prospective residents to spend a day or overnight at The Haven before making a final decision.
The Haven holds regular residents / relatives meetings which provide a forum for people to voice their opinions about the service we provide. We find these particularly useful as this allows us to discuss with residents and advocates where changes are needed to further enhance our services.
We undertake an annual survey to allow residents and advocates to rate key areas of the service. The results are collated to give an overview of our performance during the year and to identify areas where improvements are required.
Each resident is assigned a dedicated key worker, the purpose of this being to allow a point of contact which allows residents to discuss their care, the service we provide or any personal issues with a familiar face.
Compliments & Complaints
The Haven has a noticeboard where all compliments are displayed.
The Haven has a complaints policy and procedure in place. How to make a complaint is displayed next to the signing in register. We hope that any complaints will, in the first place, be addressed to the manager and that complaints are resolved as quickly as possible.